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I am unable to load saves from a file. At first, I was trying to load a file save that I had downloaded and moved to the save folder. It worked in that the game recognized the save and displayed it as a loadable save, but I couldn't load it. I selected it and tried to click the load button, but...

So I saved my progress to a file and saved that file via email. How do I get that save file onto my new device? I click load file, but it just comes up with this screen. Am I really going to have to restart?